111xbet Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by 111xbet ("we", "us", "our", "the Platform") in connection with your use of the 111xbet website located at https://111xbet.bet, including all associated subdomains, mobile-optimised pages, and any communications you exchange with our support team.

By registering an account on 111xbet, depositing funds, placing bets, or otherwise interacting with the Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you must discontinue your use of the Platform and contact our support team to request account closure.

111xbet serves players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan. All data practices described in this Policy apply uniformly to all players regardless of their city of residence within the Platform's served markets.

111xbet collects personal data through several channels: directly from you during registration and KYC verification, automatically through your use of the Platform, and in certain limited cases from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are as follows:

111xbet uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first seeking your explicit consent or establishing another lawful basis for processing.

• Account Management: To create, maintain, and operate your 111xbet player account, including processing your PKR deposits and withdrawals and maintaining your bet history and balance records.
• Identity Verification (KYC): To verify your identity and age (21+) as required before processing withdrawal requests, in compliance with our anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and any other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: To analyse aggregated player behaviour and technical performance data to improve game offerings, platform stability, and user experience — including optimising the platform for Pakistani players on mobile connections.
• Customer Support: To respond to your enquiries, resolve disputes, and deliver technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor betting patterns and identify players who may be exhibiting signs of problem gambling, enabling our responsible gaming team to make proactive contact or enforce player-set limits and self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only where you have opted in to receive marketing communications. You may withdraw this consent at any time from your account notification settings.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable international gaming licensing requirements and to respond to lawful requests from regulatory or law enforcement authorities.

111xbet processes your personal data under the following legal bases, each of which applies to the relevant processing activities described in Section 3:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to fulfil our contractual obligations to you as a registered player — specifically, to operate your account, process your bets, and pay out legitimate winnings in PKR.
• Legal Obligation: KYC verification, AML compliance checks, and retention of transaction records are required by international gaming licensing standards and applicable financial crime prevention frameworks. We have no discretion to opt out of these obligations.
• Legitimate Interests: Processing technical and behavioural data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of our legitimate interest in maintaining a fair and secure gaming environment for all players.
• Consent: Marketing communications and optional cookies (as described in Section 6) are processed only on the basis of your explicit consent. You have the right to withdraw consent at any time, which will not affect the lawfulness of processing already carried out before withdrawal.

111xbet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT TRC-20 network processors receive the minimum financial data necessary to execute your deposit or withdrawal transaction. Each processor operates under its own privacy and data security standards.
• Identity Verification Providers: Our KYC process may involve a certified third-party identity verification service that cross-checks your CNIC data against government identity databases. This service operates under strict data processing agreements with 111xbet.
• Game Studio Providers: Certified game studios (such as those supplying our live dealer, slot, crash, and video poker products) may receive anonymised session data necessary to operate their games within the 111xbet platform. No personally identifiable data is shared with game studios beyond what is technically required for game delivery.
• Fraud & AML Analytics: We may share transaction patterns and account activity data with third-party fraud detection and anti-money laundering analytics providers. All such providers are bound by data processing agreements that restrict further use of the data.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by law or pursuant to a valid legal order. We will notify affected players of such disclosure where legally permitted to do so.

111xbet uses cookies and similar technologies to operate the Platform, maintain your session, and — where you have consented — to analyse platform usage and serve relevant promotional content. The categories of cookies we use are as follows:

You can manage your cookie preferences at any time through the cookie settings panel available in your account dashboard. Blocking analytics or marketing cookies will not impair your ability to deposit, bet, withdraw, or use any core platform feature. Note that blocking strictly necessary cookies will prevent the platform from functioning correctly and you will not be able to maintain a logged-in session.

111xbet retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and licensing obligations. The following retention periods apply to the principal categories of data we hold:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in compliance with international AML record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of 5 years from the date of each transaction. This period may be extended where a transaction is subject to an ongoing investigation or legal dispute.
• KYC Documents: Retained for the duration of your account plus 5 years post-closure. Original document files are securely deleted at the end of this period; only a verified confirmation record is retained.
• Behavioural & Game History Data: Retained for a minimum of 3 years from the date of activity, or longer where required for responsible gaming monitoring or dispute resolution purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the last communication in a given support thread.
• Marketing Data: Retained only while you remain opted-in to marketing communications. Upon opt-out, marketing preference data is deleted within 30 days, though suppression records may be retained to ensure you are not re-contacted.

111xbet implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes the following measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 111xbet platform is encrypted using 256-bit SSL/TLS protocols, the same standard used by major international banks for online transactions.
• Encrypted Data Storage: Personal data — including identity documents, financial records, and KYC files — is stored in encrypted form in access-controlled data centres with restricted physical and logical access.
• Two-Factor Authentication (2FA): SMS-based 2FA is available to all players from the account security settings panel and is strongly recommended. Internal staff accounts with access to player data require mandatory 2FA.
• Access Controls: Access to personal data within 111xbet's internal systems is restricted to authorised personnel on a strict need-to-know basis. Access permissions are reviewed quarterly and revoked immediately upon staff role changes or departures.
• Intrusion Detection: Automated intrusion detection and anomaly-monitoring systems are in place across all platform infrastructure. Suspicious access patterns trigger automatic alerts to our security team.
• Data Breach Response: In the event of a confirmed personal data breach that poses a risk to affected players, 111xbet will notify affected players as soon as practicably possible, describing the nature of the breach and the steps being taken to contain and remediate it.

As a player on 111xbet, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team via live chat or at the email address listed in Section 13. We will respond to all valid data rights requests within 30 calendar days.

During the registration process, all players are required to confirm that they are at least 21 years of age. Where 111xbet has reasonable grounds to suspect that a registered player is under 21, the account will be immediately suspended pending age verification. If age verification confirms the player is under 21, the account will be permanently closed and any deposits will be returned to the original payment method.

If you believe that a minor has registered an account on 111xbet, please contact our support team immediately via live chat. Reports of suspected underage accounts are treated as a high-priority matter and are investigated within 24 hours of receipt.

Parents and guardians are strongly encouraged to make use of internet filtering and parental control software to restrict access to online gambling platforms for minors in their household. 111xbet supports responsible digital parenting and co-operates with any formal report of underage access.

The 111xbet platform may contain references or navigational links to third-party websites, such as the websites of payment providers or game studios. These links are provided for your convenience only. 111xbet has no control over the content, privacy practices, or data collection activities of any third-party website, and this Privacy Policy does not apply to those external sites.

We strongly recommend that you review the privacy policy of any third-party website you visit through a link from the 111xbet platform before submitting any personal data on that external site. 111xbet accepts no responsibility or liability for the privacy practices of third-party websites.

111xbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by email to the address associated with their account and display a prominent notice on the Platform upon next login.

The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision. We encourage all players to review this Policy periodically to stay informed about how their personal data is being handled. Continued use of the 111xbet platform after the effective date of any revised Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or formal requests regarding this Privacy Policy or the way 111xbet handles your personal data, you may reach our Data & Privacy team through the following channels:

• Live Chat: Available 24/7 directly from your 111xbet account dashboard. This is the fastest way to reach us for privacy-related enquiries.
• Email: [email protected] — please use the subject line "Privacy Request" and include your registered account username to ensure your query is routed correctly.

We aim to acknowledge all privacy-related contacts within 48 hours and to provide a substantive response or resolution within 30 calendar days. For complex data access or erasure requests, we may need to verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party.